At Critical Error Computing, we do more than build gaming PCs—we create extraordinary systems shaped by your vision. From selecting premium-grade components to meticulous assembly and rigorous testing, every step is handled with unwavering attention to detail. Our commitment to performance and design extends beyond the most lavish custom machine to every refurbished prebuilt we offer. And with personalized support at every stage—even after delivery—you can trust that each system is a testament to our craftsmanship and your peace of mind.

Absolutely. At Critical Error Computing, we believe you can enjoy remarkable performance on a budget without compromising on quality. From time to time, we offer a limited selection of clearly labeled refurbished systems that incorporate top-tier, older components—each meticulously inspected and tested to meet our exacting standards. Rest assured, whether you select a brand-new or a refurbished build, you’ll receive the same exceptional craftsmanship, personalized support, and premium experience that define our brand.

Here at Critical Error Computing, we believe in providing an exceptional support experience. From answering queries about your custom gaming rig to guiding you through potential upgrades, our professional PC builders are ready to assist.

In recognition of our truly bespoke process, we do not routinely offer refunds. However, your satisfaction is our highest priority. We thoroughly assess each build for performance and quality, and if an unforeseen issue arises, we will work closely with you to find the most suitable resolution. In rare cases where a mutual solution cannot be reached, we remain open to discussing a fair refund on a case-by-case basis.

Yes, indeed. We welcome and encourage customer involvement in the build process. To maintain our reputation as a boutique PC builder, we've curated a list of components that align with our standards for quality and performance. If your preferred component isn't on our list, we'll be glad to consider it, keeping in mind that it may affect the final user experience.

We're always open to specific requirements. If a desired component isn't on our list, we'll openly discuss potential effects on the build's quality and performance. Rest assured, we aim to deliver a final product that not only meets our high standards but exceeds your expectations.

The duration of the build process varies depending on the intricacies of the build and component availability. However, you can typically expect your custom gaming PC to be ready within 2-3 weeks from confirmation. Indulgent ($10k+) Level PCs typically have a much longer time frame due to their custom nature.

Certainly! Our PCs are built with the future in mind, allowing for easy upgrades to accommodate your evolving needs and the latest in technological advancements.

(Do note that refurbished PCs may have upgrade limitations dependent on the age of the hardware, feel free to ask about upgradeability!)